Hot to Cancel your Reservation
In order to cancel your reservation at our hotel, please follow the same route on how you made your reservation in the first place. Lets say you made your reservation by phone, then you would need to call us back or email us at email@example.com in order to officially cancel your reservation.
If you have any questions whatsoever, please do not hesitate to contact us at anytime, we will be more than happy to assist you.
A penalty equal to a one-night stay will applied for cancellations made within two days prior to check in. For long and large group reservations, please read below.
Reservations made by phone or chat
In the case of reservations made by phone or chat, you will need to cancel also with two days prior to check in, otherwise a one-night stay penalty will apply.
A no-show penalty will apply when our guests do not cancel reservations and fail to arrive at all. The penalty will be equal to the total amount of days of the reservation.
Thank you for your understanding.
Long-Stay Cancellations (seven days +)
As we are a small B&B and we handle a limited number of rooms, long-stay cancellations affect us considerably, therefore, for stays of seven days or more, cancellations must be made five days prior to check in, otherwise the following penalties could apply:
- 7 to 9 days: 2 nights penalty
- 10 to 12 days: 3 nights penalty
- 13 to 15 days: 4 nights penalty
- 16 and up: 5 nights penalty
If you cancel your reservation when you are already checked in or at any time during your stay, there will be a two-night penalty on your final bill.
Large Group Cancellations (four rooms or more)
For large groups please allow seven days prior to check in to cancel reservations, the penalty will be equal to a two -nights stay, (in case the reservation is just for one night, then the penalty will be equal to just a one night stay).
Casa Bella offers our guests the option to pay with major credit cards like Visa, Mastercard, American Express or Discovery, you can also pay in cash, either in local currency or US dollars. Please be aware that if paying with credit card on the check-out date, a processing fee of 6% will be added to your bill.
Should the remaining balance be paid with cash, there will not be any type of fees added on your final bill.
Keep in mind that all charges with credit cards are processed in local currency, check with your credit card company or local bank to receive more information on the precise exchange rate and how they are applied.
When making your reservation by phone, we will only take your credit card information to guarantee the room, we will not charged any amount until your check out date.
Please be aware that bills need to be in neat conditions in order for us to accept them. Bills that are torned or ripped unfortunately can not be processed.
Travellers checks are not accepted.
If you need more information regarding payment options, please do not hesitate to contac us at firstname.lastname@example.org.
Casa Bella Boutique Hotel – Lima, Peru